Question 1

How does your flat-rate pricing actually work?

Accepted Answer

Your tech diagnoses the job on site, shows you the problem on camera, and texts a single flat price to your phone before any work starts. Once you approve it, that's the number you pay - no hourly meter, no surprise line items. If we open a wall and find something worse, we stop and re-quote before going further rather than just adding it to the bill.

Question 2

Do you offer same-day and emergency service?

Accepted Answer

Yes. Call before midday and a stocked truck reaches your Austin-area home that same afternoon. For burst pipes, sewer backups, or no water, we run 24/7 emergency dispatch - a real on-call tech answers, gets your water shut off, and gives you a clear emergency quote before the repair.

Question 3

My water heater is acting up - should I repair it or replace it?

Accepted Answer

It depends on age and what failed. A bad thermocouple, element, or valve on a heater under about eight years old is usually worth repairing. Past ten years, or if the tank itself is corroding and leaking, replacement is the smarter spend - and we'll size the new unit right and flush out the hard-water scale that shortened the last one. Round Rock's mineral-heavy water is especially hard on heaters, so we'll be straight with you about which way makes sense.

Question 4

How do you find a slab or behind-wall leak without tearing up my house?

Accepted Answer

We use electronic acoustic leak detection to pinpoint the leak first, so we open one small section instead of demolishing a whole floor or room. On main and sewer lines we run a self-leveling camera that locates bellies, roots, and broken joints to the foot. You see it on the monitor, then we cut exactly where we need to and nowhere else.

Question 5

Do you pull permits, and will the work pass inspection?

Accepted Answer

Yes. A Texas-licensed master plumber signs off on every install, and for repipes, water heaters, and sewer work we pull the permit with your city - Austin Water and the surrounding jurisdictions - so it passes inspection the first time. You shouldn't have to chase code compliance after we leave.

Question 6

How long does a whole-home repipe take, and how disruptive is it?

Accepted Answer

Most repipes on a typical Central Texas home run one to three days depending on size, slab versus accessible runs, and how much brittle galvanized comes out. We pull the permit, work in stages so you're rarely without water for long, and protect the house with drop cloths and boot covers. The flat-rate quote holds even when we hit rusted lines behind the wall.

Question 7

Is the sewer camera inspection really free?

Accepted Answer

On your first main-line drain clearing with us, the in-line sewer camera scan is on the house - new customers only. You see the real condition of the pipe before you pay for anything more than the clearing, so a recommendation for hydro-jetting or a repair is something you can verify with your own eyes, not just take our word for.

Question 8

What kind of warranty do you offer?

Accepted Answer

Installs - water heaters, repipes, fixtures - carry a two-year warranty on both parts and labor. Every faucet, toilet, or disposal swap also gets new shutoff valves and braided supply lines so the joint doesn't weep down the road. We're licensed, insured, and a PHCC member, and we stand behind the work after the truck pulls away.

Leak Detection and Repair

Leak Detection and Repair in Austin

Other ways we can help

Drain Cleaning

Water Heater Repair and Install

Repiping

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